Infinite Campus Infinite Campus Help CenterThe following information is pulled from the Infinite Campus website and is targeted towards Southland Schools' guidelines. Logging InLogging in to the AppThe Campus Student and Campus Parent apps provide the same tools as the browser version, with the benefit of the option to Stay Logged In and receive push notifications. 1. Download the app from the App Store or Google Play Logging in from a Web BrowserStudents and parents have different login pages. If you are a parent make sure you are using Campus Parent. If you are a student make sure you are using Campus Student. (Southland's Direct Link can be found here as well as under Parent/Student Links) 1. Visit infinitecampus.com and click Login at the top right Username & Password IssuesReset your passwordYour school can reset your password/create an account. CaptchaIf you have failed to enter your username and password correctly, after a few missed attempts you will see a CAPTCHA. Simply log into Campus Student or Campus Parent using the Web Portal. Enter your username, password, and CAPTCHA to gain access. If the School has reset your password after several attempts, CAPTCHA will appear on the first attempt to log in with the new password as well. NotificationsHow do I get Notifications?Notifications are available through the Campus Student and Campus Parent mobile apps, if enabled by your school. 1. Before you log in, mark Stay Logged In to receive notifications. What triggers a notification?A notification is triggered when attendance, grades or assignment scores are created or modified. Not receiving notifications?Your school/district has the option to turn on notifications to mobile devices. You may also want to review the notification settings on your phone itself. Why can't I see all of my child/children?Do you have your own account?If you are a parent, make sure you are using Campus Parent. If you are a student, make sure you are using Campus Student. This allows for your Campus record and the relationships set up between you and your children to connect properly. Ask your school for your own account. Is your Portal setting activated?The relationship recorded in Campus between you and your child needs to be set up to include Portal access. This allows you to view your child’s information in the Portal and Mobile App. Your school manages this setting; only they can fix this if the setting is not turned on. Please contact your school to fix this. |